Privacy Policy — Paysonas

Paysonas ("we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect through our payment processing platform, websites, and related services (the "Services"). This Privacy Policy explains how we collect, use, share, and safeguard your information.

1. Information we collect

We collect information that you provide directly to us, such as:

Contact information (name, email address, phone number, business address)
Company and business details (company name, DBA, website, business type)
Payment and transaction data (processing volumes, ticket sizes, transaction history)
Account credentials used to access the merchant portal
Communications you send to us, including contact form submissions and support requests

We also automatically collect certain technical information when you visit our website or use our Services, including IP address, browser type, device identifiers, and usage data through cookies and similar technologies.

2. How we use your information

We use the information we collect to:

Provide, operate, and maintain our payment processing Services
Process transactions, prevent fraud, and manage risk
Evaluate merchant applications and onboard new merchants
Communicate with you about your account, updates, and support inquiries
Comply with legal and regulatory obligations, including AML and KYC requirements
Improve and personalize our website and Services

3. How we share your information

We do not sell your personal information. We may share information with service providers, banking partners, payment networks, and regulatory authorities as necessary to provide the Services, comply with legal obligations, and protect our rights. All third parties are contractually bound to use your information only for the purposes for which it was disclosed.

4. Data security

We implement technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Payment card data is processed in accordance with PCI DSS standards.

5. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, export or restrict the processing of your personal information, and to opt out of marketing or data sharing. To exercise these rights, submit a privacy rights request and we'll verify your identity and respond within the timeframe required by law.

7. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:
sales@paysonas.com