Chargeback protection, indemnification & support
Paysonas builds payment rails that reduce exposure before a transaction ever reaches a dispute. When questions do arise, our support team is here to help.
Indemnified non-card rails
Real-time ACH, ACH batch and P2P payments run on indemnified rails. That means eligible transactions are covered against chargebacks and reversals — so you keep the sale and the funds.
Dispute handling
For card transactions, we notify you of retrieval requests and chargebacks promptly. You can upload evidence, respond to disputes, and track status from your merchant dashboard.
Compliance & underwriting
Every merchant is underwritten before go-live. We review business type, processing history, website and risk profile so we can set appropriate coverage and processing limits.
Support channels
Our merchant support team is available during North American business hours. Email us, use the contact form, or reach your account manager for urgent issues.
Contact support
Have a dispute, chargeback question, or need help with a transaction? Reach out directly.
For full legal terms governing disputes, chargebacks and indemnification, please review our Terms of Service.