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United Airlines Blocks AI Bots From Booking Flights

Source: PYMNTS.com•November 12, 2026

United Airlines has instituted a policy preventing personal artificial intelligence agents from accessing its systems to complete flight bookings, according to reporting by The Wall Street Journal. The decision highlights emerging friction between merchants and automated agentic commerce platforms. While AI agents will

United Airlines has instituted a policy preventing personal artificial intelligence agents from accessing its systems to complete flight bookings, according to reporting by The Wall Street Journal. The decision highlights emerging friction between merchants and automated agentic commerce platforms. While AI agents will

This story was curated by Paysonas from PYMNTS.com as part of our daily payment-industry briefing. Read the original article for full details.