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Merchants Put AI to Work Without Handing Over the Customer

Source: PYMNTS.comSeptember 8, 2026

The payments and retail industries are asking the wrong question about agentic commerce. The question is not whether an artificial intelligence agent can complete a purchase on its own, because many agents already can. It is whether the merchant wants to let one do so in the first place. Forty-six percent of merchants

The payments and retail industries are asking the wrong question about agentic commerce. The question is not whether an artificial intelligence agent can complete a purchase on its own, because many agents already can. It is whether the merchant wants to let one do so in the first place. Forty-six percent of merchants

This story was curated by Paysonas from PYMNTS.com as part of our daily payment-industry briefing. Read the original article for full details.